# FellaHost Company Limited
**Project Developers & Software Engineering Specialists**  
**Document Reference:** Section 24 Deliverables for Software Development Team  
**System Designation:** Integrated Clearing, Forwarding & Logistics System (ICFLS)  
**Corporate Entity:** FellaHost Company Limited  
**TIN NO:** 189-723-717 | **B.L.No:** 20000105272  
**Headquarters:** P.O. Box 80079, Dar es Salaam, Tanzania  
**Support Desk:** support@fellahost.co.tz | **Web:** www.fellahost.co.tz  
**System Deployment Host:** `logistics.domain.co.tz` | `api.domain.co.tz`  
**Publication Date:** September 2026 | **Version:** 1.0 (Production Master Engineering Pack)  

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# 8. Notification Triggers and Message Templates

## Executive Overview
The ICFLS notification pipeline broadcasts automated operational, billing, and identity verification events through multi-channel SMS, secure HTML email, and web dashboard alerts.

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## 8.1 Event Trigger Matrix

| Event Code | Trigger Event | Priority | Primary Channel | Secondary Channel |
| :--- | :--- | :---: | :---: | :---: |
| **NOTIF-01** | 6-Digit Password Reset Verification Code | Critical | Email (Postmark SMTP) | SMS (FellaSMS) |
| **NOTIF-02** | 2-Factor Authentication (2FA) Challenge | Critical | Email (Postmark SMTP) | SMS (FellaSMS) |
| **NOTIF-03** | Consignment Booking Acknowledged | High | Email | Web Push |
| **NOTIF-04** | TRA TANCIS Customs Assessment Issued | High | Email | SMS |
| **NOTIF-05** | Port Release Order Granted | High | Email | SMS |
| **NOTIF-06** | Demurrage Warning (Free Period < 48 Hours) | Urgent | SMS | Email |
| **NOTIF-07** | Consignment Delivery Complete & POD Signed | Standard | Email | In-App Feed |

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## 8.2 Standardized Templates

### 8.2.1 6-Digit Password Reset Verification (HTML Email)
- **Subject**: `ICFLS Security: Password Reset Verification Code [{{ otp }}]`
- **Body Context**: Professional navy-blue header `#0d1b3e`, prominent 6-digit display, 60-minute expiration notice, and origin IP telemetry.

### 8.2.2 Port Demurrage Risk Warning (SMS Template)
```text
URGENT: Demurrage alert for Container {{ container_no }} (Job {{ job_ref }}). Free storage period expires in {{ hours_left }} hrs on {{ date }}. Please expedite empty return to avoid carrier demurrage penalties. - ICFLS Operations Desk
```

### 8.2.3 Customs Release Notification (SMS Template)
```text
TRA Customs Release Confirmed: Job {{ job_ref }} (BL {{ bl_no }}) has cleared TANCIS assessment under Release Order {{ release_no }}. Haulage dispatch is now underway. - ICFLS
```

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### Regulatory Notice
> **We're Top leading Company Registering under Commercial & Technical ICT Services TIN NO: 189-723-717**  
> *FellaHost Company Limited — Project Developers & Engineering Specialists.*  
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